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Answers That Count with Charles Musgrove is about leadership and the experiences that shape us into who we become as leaders.
Charles sits down with business owners, entrepreneurs and other leaders for real conversations about their leadership journeys. These aren't simply stories about success. They're conversations about the difficult decisions, challenges, values, and lessons that helped shape the person behind the position.
Charles Musgrove brings more than four decades of business and leadership experience to these conversations. As a CPA, Fractional CFO, entrepreneur, business advisor, coach, speaker, and teacher, Charles has spent his career working alongside business owners and leadership teams. His experience includes building businesses of his own and helping companies navigate financial challenges, operational decisions, growth, accountability, and change. That experience has taught him something important:
Leadership isn't theory. Leadership shows up in your decisions, your actions, your values, and the results you produce.
Episodes

Jul 9, 2021
Jul 9, 2021
19 min
#restaurants #minimumwage #answersthatcount #capserv360
In this episode, we highlight sections of previous podcasts featuring restaurant industry leaders. This podcast covers topics that are relevant today for owners and operators to consider and suggestions made from owners of restaurants in Florida, Washington and Oregon. Comments about the focus of technology is also included in this highlight podcast.

Jul 8, 2021
Jul 8, 2021
25 min
#inflation #nfp #economy #indicators #answersthatcount
Answers that Count with Professor Joe Calhoun In this video Professor Joe describes what the latest economic news on inflation means to your wallet. Highest indicators in 13 years sounds like we are in the middle of high inflation and economic problems. Is this true? Professor describes the fundamentals of economics and what that means today in light of the inflation indicators. Check out the video for information that will help you understand the flood of economic data that you see in the news.

Jun 7, 2021
Jun 7, 2021
29 min
#unemployment #employment #answers #answersthatcount
Join Professor Joe Calhoun and Charles on Answers That Count
Joe Calhoun: Hey, great to be with you! Always a pleasure, Charles. Awesome. Not only are you a professor, you’re an economics professor, so - and we’re going to talk about one of our favorite subjects. We’re going to talk about economics. And what - what are we looking at in the news today? So, there’s a couple of points that we’re reading about, we’re seeing, and we’re actually feeling it in our pocket books. So, let’s talk. Let’s start with the unemployment numbers. You know, there’s a lot of chatter right now every time we turn on the TV, watch the news or we read the newspaper, social media, we see where...heck, if we just go out shopping, we see where employers, retail shops, restaurants, they’re looking for employees. They’ve got ‘help wanted’ stickers posted everywhere, but yet when we look at the unemployment records that are posted by the federal government, their unemployment is still high. So, it looks like - I mean, this is kind of a contrast - we have high unemployment, but yet the demand for employees to work is high also. So, help us out with understanding that.

Jun 6, 2021
Jun 6, 2021
24 min
#vulnerable #nursinghome #legal
https://www.toomuchatstake.com
Mr. LeBoeuf is AV® Rated by Martindale-Hubbell®, the highest lawyer rating available based upon confidential reviews by local lawyers and judges. He has been named by Florida Trend Magazine as one of Florida’s Legal Elite (among the top 1.8 percent of attorneys in the state of Florida). Law & Politics Magazine has also repeatedly recognized him as a Super Lawyer among the top five percent of attorneys in the state, using peer review balloting and a blue ribbon panel as its selection process.

May 14, 2021
May 14, 2021
20 min
#attorney #answersthatcount #brooksleboeuf
Dean R. LeBoeuf is the managing partner of the Brooks | LeBoeuf law firm. He focuses his practice on complicated civil litigation involving personal injury and all wrongful death matters, including accidents involving negligent motor vehicle drivers, medical malpractice cases, nursing home abuse, and neglect cases. In this Podcast we discuss how to select an attorney for representation. Getting this right, could be the most important decision you make about your representation and could have the biggest impact on the outcome of your case.

May 12, 2021
May 12, 2021
25 min
#military #investment #answersthatcount #bayviewprivatewealth
Mark Dutram with Bayview Private Wealth talks about the unique challenges of providing investment options for military personnel, both active and retired. His firm specializes in providing plans that a customized for each military family. This focus is founded on his military service and seeing first hand the need to help military personnel. Once he began his professional career, he was able to fulfill the need he saw years earlier during active duty service.
Thank you Mark for your service and for creating a special niche in your firm to meet the needs of military personnel.

May 11, 2021
May 11, 2021
47 min
#technology #minimumwage #frla #answersthatcount
Dan Murdoch an executive with Harri (https://harri.com/) a technology solutions provider for the hospitality industry. Dan provides solutions to restaurants across the entire USA including QSRs and FSRs. He has seen the struggles challenging the industry from wage increase, employee shortage, COVID and just the normal challenges of managing a restaurant. When he talks about the role technology plays, he speaks from experience. He has seen how it can be a difference maker in a businesses' success or failure. Dan provides great insight in this Podcast about the technology solutions that have been successful, the hot technology for today and the outlook for technology focus in the future. Check out this Podcast for the Nuggets of Knowledge to help your decision making about adapting to challenges of wage and cost increases. With the rising wages caused by the $15/hour minimum wage push and the current short supply of employees, attracting and keeping employees, in this economy is a challenge. In this Podcast, we discuss the importance of employees and how to attract and retain the best ones.

May 4, 2021
May 4, 2021
26 min
#women #investor #insight
Great insight into women investors and various choices available at Bayview Private Wealth - Securities offered by Registered Representatives through Private Client Services, member FINRA/SIPC. Advisory products and services offered by Investment Advisory Representatives through RFG Advisory, a Registered Investment Advisor. RFG Advisory, BayView Private Wealth, and Private Client Services are unaffiliated entities. Destin Florida

Apr 28, 2021
Apr 28, 2021
25 min
Federal law requires employees earn at least the federal minimum wage, or the higher state or local number in 28 states and 55 municipalities. If the combination of the base wage and earned tips does not total the required minimum wage, the employer must pay the tipped employee more to make up the difference. Sunil Dharod, who owns 124 restaurants across four states, including Applebee’s locations, Sonic Drive-In stores and the Roy’s fusion chain, said he expected higher wages would lead to menu price increases and reduced service. In this podcast, Professor Joe Calhoun talks about how incentives drive behavior. He relates incentives of wait staff to make more money. Good service leads to better tips. So, servers are incentivized to provide great service to customers. The tip model of compensation and the commission model of compensation for servers and bartenders is a way to drive better customer service, higher sales and higher compensation to the servers and bartenders.

Apr 22, 2021
Apr 22, 2021
42 min
#minimumwage #restaurants ##FRLA https://frla.org/
In this podcast we discuss changes that restaurants should consider when adjusting to the cost increases from the rising minimum wage. John talks about positive experience he has had going from counter service and no tipped wages to full-service and tipped compensation model for his wait staff.
Check out this episode to learn about what you should consider when adapting to the minimum wage increases. A veteran of Manatee County’s hospitality industry for nearly 40 years, John Horne began his career working summers at Fast Eddie’s Place while completing his Business Degree at Clemson University. He opened his own restaurant, Anna Maria Oyster Bar, on the City Pier in Anna Maria, FL in 1995. Four more restaurants followed and the AMOBs have become a well-known place to enjoy fresh, delicious seafood at a great value, served by a team of wonderful staff in a fun, family-friendly atmosphere.
JH - Thanks for having me on. Glad to be here, glad to help represent the Florida Restaurant Lodging Association.
CM - This is going to be great and John is from the, he’s down in the Bradenton, Florida area. He’s got four restaurants, the Anna Marie Oyster Bar, so he is basically at a destination location on the, you get to see the gulf coast too because you got an island restaurant, is that right?
JH - We do. We’re on the intercoastal on the Anna Marie Island in Bradenton Beach and so we’re watching the dolphins jump every day. It’s awesome.
CM - What a great place to be and great food and great hospitality and service there so this is going to be awesome and before we get started with today’s show, we want to make sure to give a special thanks to our sponsor Heartland Payment Systems. They have been awesome to sponsor this show, this podcast, so thank you Heartland. Heartland is the selected, the trusted source for payment solutions that they are representing the Florida Restaurant Lodging Association. So go to frla.org/Hearltand and you’ll see all the information about them. They’ve got the answer for payment solutions. They also do payroll and human, human resource services. So check with Heartland. They’re a great sponsor of the FRLA and they’re a great sponsor of this podcast, so thank you so much, Heartland. So John, with that, let’s get this thing going. So we know, this is a wave. So the wave is coming. There is a $15 per hour that’s going to be implemented in the state of Florida where the increases have already started. They started in January and they’re just gonna ramp up from there, so this is a fact. JH - It’s, it’s, it’s coming on us. We’re gonna have that tidal wave. It’s gonna hit us hard starting September 30th and every year subsequent to the point where we’re paying and you know we’re already paying our back of the house people well over minimum wage. Nobody in the restaurant industry has ever not wanted to pay our people properly.
