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Answers That Count with Charles Musgrove is about leadership and the experiences that shape us into who we become as leaders.
Charles sits down with business owners, entrepreneurs and other leaders for real conversations about their leadership journeys. These aren't simply stories about success. They're conversations about the difficult decisions, challenges, values, and lessons that helped shape the person behind the position.
Charles Musgrove brings more than four decades of business and leadership experience to these conversations. As a CPA, Fractional CFO, entrepreneur, business advisor, coach, speaker, and teacher, Charles has spent his career working alongside business owners and leadership teams. His experience includes building businesses of his own and helping companies navigate financial challenges, operational decisions, growth, accountability, and change. That experience has taught him something important:
Leadership isn't theory. Leadership shows up in your decisions, your actions, your values, and the results you produce.
Answers That Count with Charles Musgrove is about leadership and the experiences that shape us into who we become as leaders.
Charles sits down with business owners, entrepreneurs and other leaders for real conversations about their leadership journeys. These aren't simply stories about success. They're conversations about the difficult decisions, challenges, values, and lessons that helped shape the person behind the position.
Charles Musgrove brings more than four decades of business and leadership experience to these conversations. As a CPA, Fractional CFO, entrepreneur, business advisor, coach, speaker, and teacher, Charles has spent his career working alongside business owners and leadership teams. His experience includes building businesses of his own and helping companies navigate financial challenges, operational decisions, growth, accountability, and change. That experience has taught him something important:
Leadership isn't theory. Leadership shows up in your decisions, your actions, your values, and the results you produce.
Episodes

Apr 28, 2021
Apr 28, 2021
25 min
Federal law requires employees earn at least the federal minimum wage, or the higher state or local number in 28 states and 55 municipalities. If the combination of the base wage and earned tips does not total the required minimum wage, the employer must pay the tipped employee more to make up the difference. Sunil Dharod, who owns 124 restaurants across four states, including Applebee’s locations, Sonic Drive-In stores and the Roy’s fusion chain, said he expected higher wages would lead to menu price increases and reduced service. In this podcast, Professor Joe Calhoun talks about how incentives drive behavior. He relates incentives of wait staff to make more money. Good service leads to better tips. So, servers are incentivized to provide great service to customers. The tip model of compensation and the commission model of compensation for servers and bartenders is a way to drive better customer service, higher sales and higher compensation to the servers and bartenders.
Apr 28, 2021
25 min

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